Legal information
Effective date: 3 September 2026
Ashen Decor is an independent Australian restaurant and offline card lounge. This privacy policy explains how we may handle personal information when you visit https://ashendecor.com or communicate with us about the venue.
It applies to website enquiries, requested table bookings, offline poker and social tabletop enquiries, private gathering planning, and other venue-related communications. It is intended to explain our approach in plain Australian English.
We may collect information you choose to provide and limited technical information created when you use our website. Direct contact can include a table booking, an offline poker session enquiry, a private gathering enquiry, or a general message. Information you send us is different from the basic website-use information that may arise while you browse our pages.
We may use information to reply to an enquiry, manage a requested booking, discuss a private event, maintain the website, and meet applicable obligations. Our aim is to use information for purposes connected with your request, or otherwise where permitted or required by law, rather than for unrelated uses.
You can ask about personal information we hold about you, request access or correction, and raise a concern with Ashen Decor. If we send direct communications, you can ask not to receive them through the relevant communication or by contacting us at [email protected]. Further details appear below.
The information involved depends on how you choose to interact with Ashen Decor and what is reasonably needed to respond to your request.
We may handle personal information for practical purposes connected with your interaction with the venue and website.
We may use your contact details and the content of your message to answer a question or follow up on a request. This can cover restaurant enquiries, offline poker and social tabletop enquiries, or planning questions about a private gathering. The purpose is to communicate with you about the request you have made to Ashen Decor.
Where a visitor asks us to, we may use relevant details to manage requested dining, face-to-face poker, social card-lounge, or private-event arrangements. This can include a preferred date, time, group size, or event requirement when you supply it. Using these details helps us consider and discuss the request, but does not guarantee that the requested time, session, table or event arrangement is available.
Technical and cookie-related information may help us operate, secure, understand and improve the website experience. For example, it can help us understand how pages are being used or identify website issues. The information may depend on the website tools in use and your settings. See Cookies and similar technologies for a plain-language overview.
We may handle information where reasonably necessary to meet applicable legal obligations, respond to lawful requests, or protect the venue, website, visitors and others. Any such handling is intended to be limited to what is reasonably necessary in the circumstances and carried out where permitted or required by applicable law.
Ashen Decor may use service providers to help operate the website or manage communications and requested services where needed. A provider may receive only the information reasonably needed to perform its services for us. We expect providers engaged for this purpose to handle information appropriately and consistently with the purpose of their engagement. The services and systems used can change over time, so this policy does not identify particular providers or assume every type of support is always used.
We may disclose information where permitted or required by applicable law, to respond to a lawful request, or where reasonably necessary to protect people, the venue or the website. These situations are not presented as routine disclosures or as a sale of personal information. We will consider the purpose and circumstances before handling information in this way.
Ashen Decor takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. The steps that are appropriate can depend on the nature of the information and how it is handled. We retain personal information only for as long as reasonably needed for the relevant purpose, or as required or permitted by law.
No method of online transmission or storage can be guaranteed completely secure. For that reason, our commitment is to use reasonable safeguards and to handle information with care, while recognising that no system can remove every possible risk.
You may ask to access personal information we hold about you, or ask us to correct information you believe is inaccurate, incomplete or out of date. We may need to verify your identity before responding, and there may be lawful reasons to limit access in particular circumstances. We will handle access and correction requests in accordance with applicable privacy requirements. Please use the contact details in the final section so we can understand the information or request you are referring to.
You can ask not to receive direct communications from Ashen Decor, and you can raise a privacy concern through our contact route. Please include enough detail for us to understand the issue, along with your preferred contact details where appropriate. For an access request, correction request or privacy concern, use Contact us about privacy.
Keeping this policy current
Ashen Decor may update this policy from time to time and will publish the current version on this page. Please review the effective date at the top of the page to see when the current version took effect. The effective date for this version is 3 September 2026.
For a privacy enquiry, access request, correction request or concern, please include your name, preferred contact details, and enough context to help us identify the request. You may use the venue’s postal contact point or contact us directly using the details below.
Email[email protected]
Phone+61 2 8015 4736
Postal address18 Harbour Lane, Surry Hills NSW 2010, Australia
Before you enter
Ashen Decor welcomes adults to its restaurant and venue-based social card lounge. Please confirm that you are at least 18 years old to continue.
